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GIS Consulting
 Our GIS consulting practice gives expert advice to get maximum leverage on the capabilities of the world’s largest utilities and telecommunications GIS applications.
 Our GIS consulting practice gives expert advice to get maximum leverage on the capabilities of the world’s largest utilities and telecommunications GIS applications.
Unitec Global is a provider of Managed Services that provides support for Geospatial Solutions. Our managed support services reduce risk, improve responsiveness, and maintain existing business outcomes while ensuring the most efficient use of these solutions. Our consultants are self-motivated and engaged to ensure customers can maximize their investment potential.
This service ensures that geospatial applications are effectively managed to maximise their functionality and user experience. By continuously monitoring performance, implementing updates, and addressing user feedback, our team optimises the application's usability. We focus on maintaining application health and usability through regular assessments and adjustments. This proactive approach helps organisations leverage their GIS tools to meet their strategic objectives while ensuring user satisfaction and efficiency in operations.
Our release management service guarantees that software updates and new feature deployments occur smoothly without disrupting ongoing operations. We meticulously plan and execute each release, ensuring that all stakeholders are informed and prepared. This process involves rigorous testing, validation, and scheduling to minimise risks. By managing releases effectively, we help organisations take advantage of the latest geospatial technologies while maintaining system stability, enhancing user experience, and ensuring compliance with operational standards.
This service focuses on maintaining the quality of service delivery in line with agreed-upon metrics and expectations. By defining clear service level agreements (SLAs) and regularly reviewing performance against these benchmarks, we ensure that clients receive consistent and reliable support for their geospatial systems. Our team actively monitors service quality, addressing any deviations promptly to enhance overall user satisfaction. This approach fosters trust and transparency between service providers and clients, ultimately leading to improved operational efficiency.
Our software management service encompasses the comprehensive administration of GIS software applications, ensuring they operate at peak performance. This includes installation, configuration, troubleshooting, and ongoing maintenance to resolve any issues that may arise. By employing best practices and leveraging our expertise, we ensure that all software components function cohesively. This service helps organisations minimise downtime, streamline workflows, and maximise the value derived from their geospatial information systems, ultimately supporting informed decision-making.
In the realm of geospatial information systems, capacity management is critical for anticipating and fulfilling resource needs. Our approach involves analysing current system usage trends and forecasting future requirements based on organisational growth and project demands. By ensuring that the necessary infrastructure is in place, we help clients avoid performance bottlenecks and enhance system efficiency. This proactive management of resources allows organisations to scale effectively, ensuring that their GIS tools continue to support evolving business objectives without disruption.
Our continuity management service ensures uninterrupted access to geospatial services and team resources during disruptions. We develop tailored disaster recovery and business continuity plans that address both system availability and personnel readiness. By identifying critical functions and establishing backup protocols, we mitigate risks associated with outages or resource shortages. This proactive approach provides organisations with peace of mind, ensuring swift recovery and continued productivity in geospatial operations, ultimately supporting informed decision-making and operational resilience.
We offer dedicated technical support to address any issues that users may encounter with their GIS software. Our team of experts is available to provide timely assistance, troubleshoot problems, and resolve technical challenges that may hinder operations. This service is vital for maintaining system functionality and ensuring users can maximise the capabilities of their geospatial tools. With our responsive support, organisations can minimise downtime and enhance their ability to deliver accurate and timely geospatial insights.
Our incident management service aims to restore normal service operation as quickly as possible following disruptions. We employ a structured approach to identifying, documenting, and resolving incidents affecting geospatial systems. By prioritising incidents based on their impact and urgency, we ensure efficient resource allocation for resolution. This service enhances overall system reliability and user confidence, allowing organisations to maintain continuity in their geospatial operations while minimising the effects of unforeseen issues.
Focused on identifying the root causes of recurring incidents, our problem management service plays a crucial role in improving system reliability. By conducting thorough analyses and implementing long-term solutions, we help prevent the recurrence of issues that disrupt geospatial operations. This proactive approach not only enhances system stability but also contributes to overall user satisfaction. By addressing underlying problems, utilities can optimise their GIS workflows, ensuring a more efficient and effective use of their geospatial information systems.
Our technical change management service ensures that changes to geospatial systems are implemented smoothly and without risk. We assess the potential impact of changes, develop detailed plans, and communicate effectively with all stakeholders involved. This service includes rigorous testing and validation processes to confirm that changes enhance system functionality while minimising disruption. By managing changes strategically, organisations can confidently adopt new features and improvements, ensuring their GIS systems continue to evolve in line with their operational needs.
Knowledge management is critical in optimising the use of geospatial systems. Our service focuses on capturing, sharing, and utilising best practices, lessons learned, and documentation related to GIS applications. By fostering a culture of knowledge sharing, we empower organisations to leverage collective expertise, improve decision-making, and enhance operational efficiency. This structured approach to knowledge management ensures that users have access to the information they need to maximise the value of their geospatial systems and support continuous improvement.
Effective vendor management is essential for ensuring that organisations receive the best possible software and services for their geospatial information systems. Our team coordinates with various vendors to negotiate contracts, manage relationships, and oversee service delivery. By fostering strong partnerships and ensuring alignment with organisational goals, we help clients obtain quality products and services. This service ultimately contributes to the overall success of GIS initiatives by ensuring access to cutting-edge technology and expert support tailored to specific needs.
Build your business with our team of field-leading experts in geospatial solutions.
